At Pink Dynamite, we’re here to make your shopping experience as seamless and enjoyable as possible. Below you’ll find answers to our most commonly asked questions. If you don’t see what you’re looking for, feel free to contact us directly.
General Questions
+ What is Pink Dynamite’s product guarantee?
We proudly offer a 365-Day Money Back Guarantee on any faulty products. If your item is defective, simply reach out to our [customer support](https://www.pinkdynamite.co.uk/customer-hub/) via email or phone for a Freepost return address. For unwanted items, you have 90 days to return them, as long as they’re unopened and in their original packaging.
For full details, check our Returns & Refunds Policy.
+ Can I return unwanted items?
Yes! We offer a hassle-free 90-day returns policy for any unopened and unused items. Simply send the product back in its original condition to:
Pink Dynamite Returns DepartmentPO BOX 228
Hitchin, Herts
SG4 0WW
Make sure to include your original invoice and a covering letter explaining the reason for your return (e.g., unwanted or exchange request). For more information, visit our Returns & Refunds page.
Delivery Information
+ What are your delivery options?
| Delivery Method | Cost | Estimated Time |
|---|---|---|
| Super Saver Mail (Free for £30+ purchases) | £3.50 | 1-3 Working Days |
| Royal Mail Tracked24 | £5.99 | Next Day (Monday-Friday) |
Orders placed before 3 PM are processed the same day. If you’re unavailable during delivery, a card will be left to arrange redelivery or pick-up. For more details, see our Delivery Details.
+ Is the packaging discreet?
Absolutely! All orders are shipped in plain, discreet packaging with no indication of the contents. Your privacy is our top priority. For more about our privacy policies, check here.
Payment and Billing
+ What payment methods do you accept?
We accept all major credit and debit cards, as well as payments through PayPal and Stripe. You don’t need an account with these providers to check out securely. For full details, visit our Payment Information page.
Your transactions will appear as “AV Marketing Group Ltd” on your bank statement for complete discretion.
+ Is my payment information secure?
Yes, we use encrypted payment gateways (PayPal & Stripe) to ensure your details are safe. Your personal information is never shared, and all transactions are processed on secure servers. Learn more about our security practices here.
Products and Orders
+ How can I track my order?
You can track your order by logging into your My Account. Once your order is shipped, you’ll receive a tracking number via email to follow your parcel’s journey.
+ What if I have an issue with my order?
If you experience any problems, such as a damaged or incorrect item, please contact our friendly customer support. We’re here to resolve any issues quickly and hassle-free.
Why Shop with Pink Dynamite?
Free Delivery: Spend just £30 for free shipping on all UK orders.
Hassle-Free Returns: Enjoy a 90-day no-questions-asked returns policy and a 365-day guarantee for faulty items.
100% Discreet: From secure billing to plain packaging, your privacy is our priority.
Secure Payment: Checkout safely with trusted providers like PayPal and Stripe.
Exceptional Customer Support: Got questions? Call us on 0330 321 1843 or visit our Customer Hub.
Still Have Questions?
If you didn’t find the answer you were looking for, feel free to contact us via email or give us a call at 0330 321 1843. We’re always happy to help!