Frequently Asked Questions
At Pink Dynamite, we’re here to make your shopping experience seamless and enjoyable. Below, you’ll find answers to the most common questions about our products, policies, and services. Need more help? Feel free to contact us.
General Questions
+ What is Pink Dynamite’s product guarantee?
We proudly offer a 365-Day Money Back Guarantee on faulty products. If your item is defective, simply contact our customer support via email or phone for a Freepost return address. For unwanted items, you have 90 days to return them, as long as they’re unopened and in their original packaging. Learn more on our Returns & Refunds Policy page.
+ Can I return unwanted items?
Yes! We offer a hassle-free 90-day returns policy for unopened and unused items. Simply send the product back in its original condition to:
Pink Dynamite Returns DepartmentPO BOX 228
Hitchin, Herts
SG4 0WW
Please include your original invoice and a covering letter explaining the reason for your return. Learn more on our Returns & Refunds page.
Delivery Information
+ What are your delivery options?
We offer the following delivery methods:
| Delivery Method | Cost | Estimated Time |
|---|---|---|
| Super Saver Mail (Free for £30+ purchases) | £3.50 | 1-3 Working Days |
| Royal Mail Tracked24 | £5.99 | Next Day (Monday-Friday) |
Orders placed before 3 PM are processed the same day. Learn more on our Delivery Details page.
+ Is the packaging discreet?
Absolutely! All orders are shipped in plain, discreet packaging with no indication of the contents. Your privacy is our top priority. For more details, visit our Delivery Information page.
Payment and Billing
+ What payment methods do you accept?
We accept all major credit and debit cards, as well as payments through PayPal and Stripe. Your transactions will appear as “AV Marketing Group Ltd” on your bank statement for discretion. Visit our Payment Information page for details.
+ Is my payment information secure?
Yes, we use encrypted payment gateways (PayPal & Stripe) to ensure your details are safe. Learn more about our security practices here.
Still have questions? Contact us via email or give us a call at 0330 321 1843. We’re here to help!